You must contact us immediately in respect of any maintenance problem. The landlord is responsible for the fabric and services of the building, plus any fixtures and fittings such as kitchen appliances; except in the instance whereby the damage or fault has arisen due to neglect or misuse, or where repair has been specifically excluded on the inventory. Expenses incurred without prior approval may not be refunded.
We have established relationships with a number of proven contractors so we can usually respond quickly to any reported problems. However, you will appreciate that we are custodians of the landlord’s money and, as such, there are occasions when we need to revert to them for their specific instructions and this can add a slight delay. If the property has gas, an annual safety check is required by law. You will be expected to allow our appointed engineer reasonable access with adequate notice.