Maintenance and repairs
You must contact us immediately in respect of any maintenance problem. The landlord is responsible for the fabric and services of the building, plus any fixtures and fittings such as kitchen appliances; except in the instance whereby the damage or fault has arisen due to neglect or misuse, or where repair has been specifically excluded on the inventory. Expenses incurred without prior approval may not be refunded.
We have established relationships with a number of proven contractors so we can usually respond quickly to any reported problems. However, you will appreciate that we are custodians of the landlord’s money and, as such, there are occasions when we need to revert to them for their specific instructions and this can add a slight delay. If the property has gas, an annual safety check is required by law. You will be expected to allow our appointed engineer reasonable access with adequate notice.
Report maintenance online
At Alexander Greens, we’re always looking for ways to make life easier for our tenants. That’s why we’re excited to announce that you can now report maintenance issues online in just a few clicks.
No more waiting on hold or trying to catch us during office hours. With our new system, you can submit any maintenance concerns quickly and conveniently at any time of day.
How it works
Click the link provided or scan the QR code at your property.
Fill in a simple form with the details of the issue.
Submit – and our team will be notified straight away.
It really is that easy.
Why this helps you
Available 24/7 – report an issue whenever it arises.
Clear communication – upload details and even photos to help us understand the problem straight away.
Faster response – your report goes directly to our team, so we can act as quickly as possible.
Our promise
At Alexander Greens, we’re committed to making sure your home is well looked after. Our new online reporting tool is another way we’re building trust and ensuring that you get the service you deserve.
So, next time you have a maintenance issue – big or small – just use the link and let us take care of the rest.